Dealing With Difficult People
Why is it that some people appear to be more difficult to deal with than others? The answer often lies in the fact that they may hold interests and intentions that vary from your own or they may use a different communication style than you. This course provides you with tools to improve your communication so you avoid getting sidetracked by difficult people.
Immediate Results You Can Expect
- Manage the differences you experience.
- Find the common ground.
- Learn when it’s appropriate to “disengage” and how to do it gracefully.